customer service

Making the Most of Your Tax Resolution Practice

Tax resolution practitioners, ask yourself this: When your clients walk out the door, do you think they will refer their friend or family member with IRS tax problems to you? 

Providing Exceptional Tax Resolution Client Care

I want to talk with you about some important steps to providing exceptional tax resolution client care. Before we begin, let's clarify the difference between a customer and a client. Definition of a Client vs. a Customer A customer is someone who comes to you and has one transaction. Think of it…